NICHOLE C. TROUTMAN
112 Pioneer Ave Waterford, MI 48328 | caprislove@hotmail.com | (630) 544-7887
OBJECTIVE
To secure employment within a growth oriented, progressive organization. I want to apply my customer service skills to an environment where they will make a significant impact on the bottom line. The ideal atmosphere would be one in which new ideas are welcome and decision making is required. With my communication, problem-solving and decision-making skills along with my ability to handling various scenarios with a proven ability to interface with a diverse client base and resolve complex matters in a timely manner, I know I’m an asset to any organization.
WORK EXPERIENCE
Insurance Agent | AFLAC
2015 – Present
Customize insurance programs to suit individual and group customers, explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
Key Attributes
• Perform administrative tasks, such as maintaining records and handling policy renewals.
• Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
• Sell various types of insurance policies to businesses and individuals on behalf of Aflac, including accident & sick, life, short term disability, cancer, critical care, vision and dental supplemental insurance.
• Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.
Driver | Action Associates
2014 – 2015
Safely drove auto assembly parts to manufacturing sites locally, within times specified by customers. Ensured complete compliance with all Department of Transportation regulations. Collected proper signature on all Bill of Ladings for customers and employer. Performed safety inspections on vehicles pre and post trip. Maintained a valid Enhanced Commercial Drivers License CDL/BP with air brakes and M-Dot medical Card.
Driver | TEK Transportation
2012 – 2013
Safely drove auto assembly parts to manufacturing sites locally, regionally and into Canada within times specified by customers. Properly secured freight to avoid shifting and ensured complete compliance with all Department of Transportation regulations. Collected proper signature on all Bill of Ladings for customers and employer. Performed safety inspections on vehicles pre and post trip. Maintained a valid Enhanced Commercial Drivers License CDL/BP with air brakes and M-Dot medical Card.
Call Center | Certified Travel Agent | AAA
2009 – 2012
Provided world class service to AAA clients based on their needs. Interacted with clients via phone and email. Booked individual, family and group air, car, hotel, cruises, domestic and international tours. Processed payments, exchanges and refunds. Built strong relationships with vendors. Assisted with international travel issues, including passports, visas and currency. Developed knowledge and experience in all areas of operations for full-service travel agencies.
Key Attributes
• Apollo/Galileo
• Viewpoint
• Avaya Phone
• CRM Phone
• Vendors (AAA Vacations, Disney, MLT Vacations, Trafalgar, Insight, etc.)
• Successfully passed the Travel Agent Certification exam
Call Center | Customer Account Executive | Comcast
2008 – 2010
Provided excellent customer service to a diverse clientele, promoted Comcast lines of service while education them of all benefits and features related to their needs. Consistently exceeded monthly sales quotas, earned reputation as key player on our team that consistently won daily, weekly and monthly company sales awards. Selected by the supervisor and branch managers to serve as Collections and Conflict Resolutions Representative for Comcast because of my proven ability to handle irate customers.
Key Attributes
• Provided information regarding features and benefits of our full-time of services and products
• Collections
• Sale / Up sale
• Answered inbound customer calls
• Correct errors and discrepancies on customer billing as necessary
• Target customer interest with a variety of product and service offerings
• Prepared work orders for maintenance requests after determining if field visits are required and ensures appropriate follow-up procedures were met
• Performed billing and posting of customer accounts – Resolved delinquent account balance
• Trouble-Shoot faulty cabling, video products to determine if there would be a need for a technician visit
Front Desk Agent | Westin Hotel
2005 – 2007
Represented the hotel to the guest throughout all stages of the guest’s stay. Determined a guest’s reservation status and length of stay. Assigned rooms, accommodating special requests whenever possible.
Key Attributes
• Verified the guest’s method of payment and followed established credit-checking procedures
• Worked closely with the housekeeping department in keeping room status reports up to date and coordinated requests for maintenance and repair work.
• Performed cashiering tasks like bill / invoice settlement and posting charges to the guest.
Assembly Worker | Chrysler
2000 – 2005
Worked on various vehicle production lines assembling components for Chrysler automobiles. Followed quality and safety guidelines and met all productivity goals with the use of handheld tools and machines.
Bus Driver | City of Detroit
1995 – 2003
Safely drove the public to desired destinations within times specified by operations schedule. Properly secured wheelchair passengers to avoid bodily harm and ensured complete compliance with all Department of Transportation regulations. Performed safety inspections on vehicles pre and post trip. Maintained a valid Commercial Drivers License CDL/BP with air brakes and M-Dot medical Card.
EDUCATIEON
General Education Diploma (GED)
Ruthruff Adult Education
Detroit, MI
Computer Office Specialist
Certificate of Completion
Ross Business Institute
Detroit, MI
To contact this candidate email caprislove@hotmail.com