Administrative Assistant, Redwood City

Title:
Administrative Assistant

Full time; Non-Exempt
Reports to
: Senior Administrative Assistants

Location: Redwood City
The Immigration Institute of the Bay Area was founded in 1918, and its mission is to welcome, educate and serve immigrants, refugees and their families as they join and contribute to the community. IIBA provides immigration legal services, English and civic education, and other services throughout the Bay Area, as well as through its collaborative efforts with local and regional service providers. IIBA offers a team-oriented, collegial and collaborative work environment. We pride ourselves on providing excellent service to our clients, and we know our organization runs on the hard work and dedication of our passionate employees.

At IIBA, we have a clear vision: to be the place where a diverse mix of talented people want to come, to stay, and to do their best work. IIBA's dedication to promoting diversity, multiculturalism, and inclusion is reflected in the work that we do. We are committed to equity and believe deeply in the value of diversity of race, sexual orientation, gender identity, religion, ethnicity, national origin and all the other wonderful characteristics that make us human.

Job Summary
The primary purpose of the Administrative Assistant is to provide administrative support for IIBA Redwood City immigration legal program. The Administrative Assistant will ensure the smooth running of the office and help improve procedures and day-to-day operations.

Job Responsibilities

• Responsible for office copying, filing, mailing, scanning, fee collection, as assigned.
• Answer incoming calls, in-person reception; assist with ongoing client communications in person, on phone, and by mail.
• Participate in group processing workshops.
• Responsible for mail, data entry, and appointment scheduling.
• Manage office operations, including IT, computers and communications equipment, vendors and IT consultants, supplies and equipment, postage and mailing procedures.
• Complete Spanish/English document translations, and coordination between staff and volunteer translators regarding larger translation requests.
• Manage volunteer data entry in Salesforce.
• Provide administrative support with fee receipts and deposits.
• Assist with legal documents, immigration forms completion and document preparation, under the supervision of attorneys and accredited representatives.
• Assist with the maintenance of case files and active case spreadsheets.
• Assist in the onboarding process for new hires.
• Attend in person and virtual staff meetings and retreats.
• Participate in staff development and training.
• Other duties as assigned.

Knowledge, Skills And Abilities Required

• Fluent in written and spoken English and Spanish.
• Ability to communicate clearly and concisely, both orally and in writing.
• Good written translation skills.
• Well organized, extremely accurate, attentive to detail, and reliable.
• Ability to effectively manage multiple projects, meet deadlines and reprioritize as needed, follows through on commitments.
• Proficiency in a Windows/PC environment, Microsoft Excel, and able to quickly become proficient in the use of IIBA's immigration law software and database.
• Experience interacting with clients in a professional and helpful manner.
• Commitment to serve and compassion for the issues faced by the low-income immigrant community.
• Knowledge of immigration laws and procedures preferred.

Qualifications

• Education: High School diploma. Some college preferred.
• Work Experience: Minimum 1 year previous administrative experience.
• Fluent in Spanish & English required

Salary
In the spirit of pay transparency, we are excited to share the base salary range for this position is $45,000 – $53,000, excluding fringe benefits and potential bonuses. If you are hired at IIBA, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous benefits package – additional information below.

IIBA offers a generous cafeteria-style benefits package, elements of which include, but are not limited to:

• Employer matching 403(B) retirement plan: up to 5% employer contribution
• Insurance: Health, dental, life, vision, chiropractic & acupuncture. Medical and dependent care pre-tax reimbursement accounts.
• Transportation reimbursement

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