Chief Technology Officer

DEPT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.

Chief Technology Officer

Job Location: 1600 W Monroe Street, Phoenix AZ 85007

Posting Details

Salary: $160,000 annualized | Grade: E3

Closing Date: Open Until Filled

Job Summary

Position Summary: The Chief Technology Officer (CTO) is responsible for developing, communicating, and driving the execution of the technical roadmap for the Arizona Department of Revenue (ADOR) in alignment with the mission, vision, strategies and broader goals of the agency. The CTO ensures that technologies are used efficiently, economically and securely; evaluates and implements new software, systems and infrastructure; oversees and helps shape the engineering processes and best practices; and applies a continuous improvement/LEAN approach to addressing technological needs and issues across ADOR in service of Arizona Taxpayers. The CTO will also conceive, reshape, and lead the ADOR IT architecture function, guiding teams to make key design/architecture decisions, develop and approve technical standards, and design, test, and implement team topologies and frameworks for a continually effective and streamlined architecture function. The technical proficiencies of this role require balancing innovation (modernizing legacy systems), stewardship (maintaining security and regulatory compliance), and day-to-day technology operations (ensuring highly available, resilient, and stable applications and resources).

Supervision: This position oversees a team of supervisory and non-supervisory solid-line and dotted-line direct reports (employees and contractors) totaling 5 to 10 team members.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties

Leadership

Working in partnership with the Executive Leadership Team, develops and executes the enterprise-wide technology plan for the Agency in alignment with enterprise objectives to drive organizational value. Partners with Assistant Directors and other Division Deputy Assistant Directors in creating operational objectives relevant to their Division/Districts/Offices. With a focus on leadership, mission, vision, culture, strategy, best practices and continuous improvement a) leads and directs the planning, design, scoping, functional analysis, development, implementation, and support of ADOR’s technology solutions; b) ensures that technical, quality standards are enforced throughout the IT department, and compliance with all federal, state, local, and other applicable regulatory and/or program requirements to include audit readiness; c) leads and directs the technology resource planning and allocation for optimal capacity, utilization, and performance; and d) has budget, finance and procurement responsibilities.

Talent Management

In collaboration with executive leadership and the Talent team, develops and executes a plan for retaining and developing talent to meet current and future organizational objectives.

Supervisory

Carries out supervisory responsibilities in accordance with ADOR’s core values, agency policies, applicable standard work, and applicable laws.

Technology Management, Business Partner, Advocate & Change Champion

• Develops plans and sets timelines for evaluation, development, and deployment of technology solutions and services; reviews timeframes and budgets
• Establishes software development and deployment processes, sets measurable objectives for the processes
• Establishes and monitors KPIs and IT budgets to assess technological and team performance
• Ensures technology standards and best practices are defined, established, and met
• Ensures quality assurance and data protection processes, integration and system tests are in place
• Oversees system infrastructure to ensure functionality and efficiency
• Guides and oversees the instrumentation and monitoring of systems and services through the implementation of appropriate tools and processes
• Maintains network security with IT team; coordinates workflow across the broader IT department
• Develops and implements disaster and emergency recovery plans
• Ensures the agency’s technological processes and services comply with all requirements, laws, and regulations
• Uses stakeholders feedback to inform necessary improvements and adjustments to technology
• Collaborates with division and district heads, production, and operations as an advisor on all technologies involved across the agency
• Identifies opportunities for innovation through novel use of contemporary and emerging technologies
• Continually optimizes the agency’s technology ecosystem for effective and efficient use
• Discovers, tests, and implements new technologies that yield competitive advantage

Knowledge, Skills & Abilities (KSAs)

Education & Experience

• Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Master’s Degree (e.g., M.S.), training, coursework, and work experience relevant to the assignment.
• Minimum of eight (8) years' working experience in technology operations and engineering roles.
• Minimum of five (5) years in management or leadership role
• Experience with TechOps and DevSecOps processes, tools and technologies relevant for an IT and engineering organization such as in the following disciplines and areas such as CI/CD - Automation processes and tools, Infrastructure, Provisioning Automation, Compliance Frameworks, Zero Trust Architecture, Identity & Access Management (IAM), Agile, and Legacy Systems Integration

Knowledge/Understanding

• Deep knowledge of compliance Frameworks such as FISMA, FedRAMP, NIST, PCI-DSS, CJIS, and SOC2 standards
• Knowledge of technological trends to build strategy
• Understanding of budgets and business-planning
• Knowledge of and Demonstrated experience with TechOps and DevSecOps processes, tools and technologies relevant for an IT and product technology & software engineering organization

Skills

• Excellent verbal, written, and listening communication skills so as to foster a collaborative and inclusive culture across the IT department
• Excellent interpersonal skills and demeanor
• Strong organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
• Effective project management skills with the ability to lead, direct the work of teams without formal supervisory authority
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as GMail, Sheets, Docs, and Drive
• Proficiency in on-premise as well hybrid (on-prem and public cloud) infrastructure and network environments for application development, delivery, operations, and backups/disaster recovery; in new process development, process optimization, IT and Infosec policies and procedures, Agile and traditional Project Management methodologies; in CI/CD - automation processes and tools; Cloud Migration, Software-Defined Networking (SDN), Disaster Recovery (DR); provisioning automation; ZeroTrust Architecture; identity & access management (IAM); and in mainframe modernization and middleware solutions

Abilities

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
• Ability to work with a high degree of autonomy and also participate collaboratively as part of a team
• Ability to conduct technological analyses and research
• Ability to build, motivate, engage, develop/grow, and retain a high performing team
• Ability to understand and solve problems by applying advanced analytical skills to include collecting, integrating and analyzing all relevant data and information and reduced that information down to manageable components and/or charts, diagrams or graphs; identifying a number of solutions to complex problems integrating findings from several different disciplines, identifying and evaluating the various options developed and selects the most effective solution; drawing logical and objective conclusions from the data and validates them as the prime cause and contributing causes; identifying a number of solutions to the problem by identifying and evaluating the various options developed and selects the most effective solution.
• Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Selective Preference(s)

• Degree in Computer Science, Engineering or a related field; MBA or other relevant graduate degree
• Working knowledge of Public Cloud platforms (Microsoft Azure, Amazon AWS, Google GCP)

Pre-Employment Requirements

The final candidate will be required to abide by the following pre-employment checks: Employment Verification and Reference Checks, State and Federal Criminal Background Check including fingerprinting, and Arizona Tax Filing Records Check.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

The State of Arizona provides a world class comprehensive benefits package including:

• Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
• Paid Parental Leave up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options
• Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education
• Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

Contact Us

If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at talentgroup@azdor.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.