Collections Specialist

We are looking for a self-driven and competent Collection Specialist to join our team! As a Collection Specialist at our company, your main responsibility will be to contact clients and collect missed and outstanding payments.

Apply below after reading through all the details and supporting information regarding this job opportunity.

We are expecting you to be professional, and trustworthy and to be able to work independently.

Responsibilities:

Regularly review and monitor aging reports to identify overdue account balances.
Minimize bad debt and maximize cash flow by collecting outstanding balances.
75-85% of shift would be actively contacting customers (via phone and email).
Offer payment resolution and solution to prevent future past due balances.
Negotiate payment plans and work out mutually agreeable solutions.
Process payments and refunds as necessary.
Sustain professional and courteous manners while maintaining positive relationships.
Keep accurate records of all communications with customers, payment status, payment plans, and any agreements or disputes related to payments.
Work with sales and customer service to resolve disputes, disagreements, or make necessary adjustments to invoices as necessary.

Requirements:

Proven experience as a Collection Specialist or similar role
Excellent knowledge of billing procedures
Knowledge of various collection techniques
Contact clients and discuss their overdue payments
Working knowledge of MS Office and databases
Comfortable working with targets
Knowledge of collection laws and regulations
Excellent communication and interpersonal skills
Problem-solving and critical-thinking skills
High school diploma
Associate’s/Bachelor’s degree is a plus

Pay & Benefits:

Who doesn't like to get paid weekly? We like it so we provide weekly pay!
Multiple Health Plans to choose from, with 50% Company paid Employee and Dependent Plans
Dental
Vision
We Pay for your $30,000 Life Insurance!
100% Company Paid Short-Term Disability Insurance
Retirement Plan with a company match of 3%
Safety and Retention Incentives!
Paid Time Off
Access to employee discount through LifeMart!

#BO123