CS AGENT
Confidential
Wake Forest
Full Time
Expires On: 05/08/2026
Job Description
Job Description
Customer Service Agent
Job Description
Customer Service Agent
FLSA Classification
Non-exempt
Department
Customer Service
Reports to
Customer Service Supervisor
Date
January 1, 2026
Job description
Summary/objective
A Customer Service Agent will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Essential functions
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
- Schedule appointments, identify customer needs, and market appropriate products and services
- Answer a high volume of inbound calls in a supportive call center environment for current customers needing scheduling and
