Customer Happiness Expert
Confidential
Great Bend
Full Time
Expires On: 05/08/2026
Job Description
Job Description
Description:
About Us:
Redbarn Pet Products was co-founded in 1996 by lifelong friends Jeff Baikie and Howie Bloxam, who met as 12-year-olds on a hockey rink in Canada. Inspired by a shared passion for wholesome, high-quality dog food, they built a company that has grown to a family of 500 members, offering over 200 foods, treats, and chews. As a family-owned business for over 25 years, Redbarn’s culture is rooted in the belief that they are more than just a team—they are a family.
Compensation & Benefits:
- Competitive pay, based on experience
- Attendance bonus
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Long Term Disability
- Paid Holidays, Paid SIck and Paid Vacation
- Life and AD&D Insurance
- Employee Discounts on pet food
Applicants must be currently authorized to work in the United States on a full-time basis.
We are seeking a detail-oriented and highly organized Customer Happiness Expert and part of the Customer Service team, this position is based in our warehouse and plays a key role in ensuring both pets and their parents have a happy, positive experience. Your focus will be on turning potential issues into memorable experiences. This unique role is hands-on, highly collaborative, and centered around one simple goal: making sure every pet and pet parent feels happy, heard, and cared for while enjoying a seamless experience with our brand.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Respond to Customer Service inquiries related to expedited shipping and order cancelations, updates, and changes and ownership of replacement orders for High-Risk customers.
- Assist the Shipping team with updating orders with needed information.
- Oversee the customer return process, ensuring timely and accurate refunds and accurate
