Customer Service Rep
Confidential
Denver
Full Time
Expires On: 05/08/2026
Job Description
Job Description
The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process.
Job Responsibilities:
- Greet customers professionally and in a timely manner, ensure a high degree of customer service excellence with a warm reception and offer customer comfort items.
- Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members.
- Inform customer of repair process, insurance claim processing,
