Customer Service Representative I

Confidential

Atlantic City

Full Time

Expires On: 05/08/2026

Job Description

Job Description

Description:

Industry: Federal Aviation Administration

Job Type: Part-time

Years of Experience: 1 Year

Career Level: Entry

Education: HS Diploma or GED. AAS Degree preferred.

Location: Atlantic City, NJ/Government Site

Required Clearance Level: Ability to pass a NACI/NACLC

Travel: Minimum travel may be required


Qualifications

This position requires the ideal candidate to work at our government client site. They will represent our firm in the role of Customer Service Representative I . The ideal candidate MUST be professional in appearance as well as possess the follow skills:

  • Initiate and resolves service request/problem incidents.
  • Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records.
  • Route calls to product line specialists, application, or system support specialists.
  • Maintains and updates records and tracking databases.
  • Alerts management to recurring problems and patterns of problems.
  • Works with system administrators and developers to ensure services/incidents are completed.
  • Provides an outstanding customer service experience in a variety of circumstances across all organizational levels.
  • As a successful Customer Service Representative I, you will be evaluated and provided more responsibility as determined by customer and corporate evaluation factors (Performance, Schedule, Quality, Understanding). The ideal candidate that has that continuously demonstrates a motivation for career progression will be considered for positions cultivating growth.


Responsibilities

The primary responsibilities of the Customer Service Representative I are to gain exposure to the overall operations of our customer. Additional responsibilities include:


Apply Now

Related Jobs