E-Commerce Customer Support Representative

Confidential

Cambridge

Full Time

Expires On: 05/08/2026

Job Description

Job Description

Description:


Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates with e-commerce or retail background to join our team!


The ECommerce Customer Support Representative is responsible for delivering excellent customer service across various online channels. This role handles inquiries related to orders, products, payments, returns, and general customer concerns to ensure a smooth and positive shopping experience.


Key Responsibilities

  • Assist customers with placing orders over the phone, ensuring accuracy and a positive experience.
  • Provide clear information about products, sizing, and availability to help customers make informed decisions.
  • Support customers with

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