Field Service Engineer 2 Childress, Texas

Field Services Engineer 2

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. Join us to do the best work of your career and make a profound social impact as a Field Service Engineer 2 on our Field Service Team in Childress, Texas.

As a Field Service Engineer , you will collaborate with peers, apply technical expertise, diagnosis tools and analytical practices to resolve customer issues, taking care of our customers by delivering outstanding on-site support and creating a great customer experience.

Triage issues with direction from Dell support
Execute plan of action from Dell Domain Engineer/L3 - (communicate using Teams, Email, and Phone)
Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell via case email
Reseating parts, swap or replace parts, upgrading firmware as needed
Sever testing and validation (running diagnostics, capturing & uploading logs)

Experience delivering technical Field Services supporting hardware and software at client sites
~ Experience in a customer facing role, including successfully reporting and presenting to all levels of the organization
~ Experience working in locations where client has a large, concentrated deployment of assets and experience with networking and Fiber
~ Industry certifications CompTIA Certifications: Tech+, A+, Security+, Network+, etc. and Networking certifications CCNA or equivalent

Supported by your benefits. xhqgsiq If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

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