General Manager

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

We are seeking a dynamic and experienced General Manager to lead daily operations, drive financial performance, and support continued growth across our organization. The ideal candidate is a strong leader who brings hands‑on operational oversight, financial acumen, and a proven ability to mentor teams and build strong relationships with clients.

Key Responsibilities

Financial Management

• Monitor and control labor, overtime, and project‑related costs to meet budget targets.
• Ensure accurate job costing, invoicing, billing, and documentation.
• Oversee accounts receivable, collections, and overall budget adherence.

Revenue Growth & Oversight

• Increase revenue through growth in job volume, scope, and client satisfaction.
• Participate in and support large‑loss projects to ensure readiness and execution quality.
• Ensure compliance with billing procedures, carrier/TPA requirements, and industry standards.
• Support business development activities and foster positive client relationships.

Personnel Management

• Lead, mentor, and evaluate management and departmental teams.
• Approve payroll, bonuses, staffing changes, and team structure adjustments.
• Oversee recruiting, onboarding, training, and performance improvement processes.
• Ensure HR, safety, and workplace policies are consistently followed.

Operational Oversight

• Lead weekly leadership and departmental meetings to maintain alignment.
• Balance workloads and staffing to meet operational demands.
• Conduct regular job site visits to ensure quality, safety, and client satisfaction.
• Monitor equipment, fleet maintenance, and operational performance metrics.

Communication & Reporting

• Provide weekly operational and financial updates to ownership.
• Distribute meeting notes, follow‑up items, and action plans across teams.
• Promptly elevate critical issues or risks.

Leadership & Culture

• Maintain daily visibility across teams, including morning meetings and work areas.
• Foster a culture of accountability, teamwork, and customer‑first service.
• Recognize team achievements and reinforce company values.
• Represent the company brand professionally in all interactions.
• Assist with other job roles in the business, as needed.

Compliance & Risk Management

• Maintain regulatory, safety, and brand compliance across all operations.
• Ensure insurance requirements and risk controls are up‑to‑date and enforced.
• Lead by example in promoting and enforcing safety standards and expectations.

Qualifications

• 5+ years of management experience; industry experience preferred (construction, restoration, service‑based business, or similar).
• High school diploma or GED, Bachelor’s degree level education highly preferred
• IICRC certification (WRT and ASD, Master designation) highly preferred.
• Strong financial and operational management skills.
• Proven ability to lead teams, drive performance, and develop talent.
• Excellent communication and problem‑solving abilities.
• Valid driver’s license and ability to travel locally for job site visits.

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

The salary range listed is total compensation and is dependent upon experience. The compensation structure for this position consists of a base salary along with a bonus.

We look forward to receiving your resume through our job posting. While applying through our job posting is the best way to apply, you may also email your resume to sharvell@spfstaffing.com or contact our recruiter at 504-618-3683.

Each SERVPRO® Franchise is Independently Owned and Operated.