Implementation / Onboarding Manager at VC-backed marketing tech startup

Implementation / Onboarding Manager

Company Description

VC-backed marketing tech startup

Job Description

As an Implementation Manager, you will lead the post-sales journey for marketing teams, ensuring successful platform adoption and technical integration. You will serve as a strategic consultant, guiding customers through campaign creation and aligning our innovative platform capabilities with their top marketing priorities to drive immediate business value and long-term success.

Location

San Francisco, USA

Why this role is remarkable

• Work at the intersection of marketing strategy and technical implementation in a high-growth sector
• Join a well-funded startup backed by top-tier VCs with a rapidly expanding customer base
• Play a pivotal role in shaping the customer experience and implementation playbook from the ground up

What you will do

• Lead end-to-end customer onboarding and technical integrations to ensure a seamless platform launch
• Educate marketing teams on platform features and best practices to maximize user engagement
• Consult with clients on campaign strategy and execution tailored to their specific marketing goals

The ideal candidate

• Proven experience in martech or a related SaaS field with a focus on customer success or implementation
• Strong technical aptitude for managing software integrations and explaining complex workflows to non-technical users
• Exceptional consulting skills with the ability to translate marketing priorities into actionable platform strategies