IT Help Desk Senior Engineer

Veteran Tech Brigade

Washington, DC, United States

Full Time

Expires On: 02/14/2026

Responsibilities

  • Oversee help desk functions and participate in customer technical assistance by phone, electronically and in person
  • Resolve problems to the end user’s satisfaction
  • Supervise ticketing assignments through the queue-based NTConnections ticketing system
  • Modify configurations, utilities, software default settings, etc. for customer workstations
  • Administer help desk software to log all help desk interactions
  • Install, configure and test new workstations, peripheral equipment and software
  • Execute server builds and installations within a diverse set of customer premises
  • Manage customer interaction to ensure clear and attainable expectations
  • Help develop recommendations for improved customer solutions
  • Maintain inventory of all equipment, software and software licenses
  • Identify and escalate situations requiring senior level attention

Qualifications

  • Customer service orientation
  • Technical aptitude
  • Problem solving
  • Adaptability
  • Attention to detail
  • Stress tolerance
  • College degree in relevant field
  • 3 years of relevant technical supervisory experience
  • Certifications: MCITP or MCSE
  • Willing to comply with comprehensive background check
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