Law Firm Client Care Coordinator

Job Description

Job Description

Bixler Moore, LLC is seeking a full-time Client Care Coordinator to serve as the primary non-attorney point of contact for our estate planning and estate administration clients.

This is a high-responsibility, client-facing role for someone who takes pride in organization, communication, and helping people feel informed and supported during important life events. You will guide clients through our firm’s process, coordinate communication between attorneys and outside professionals, and remove administrative and logistical burdens from attorneys so they can focus on legal strategy and analysis.

We provide structure, training, and clear expectations in a professional, supportive environment. This role is ideal for someone who wants a long-term position with meaningful responsibility—not a revolving-door law office job.

$21 - $25 hourly

• Serve as the primary non-attorney liaison for estate planning, probate, and trust administration clients
• Manage high-volume inbound and outbound client communication with professionalism and empathy
• Conduct client intake, gather required information, and open new matters in the firm’s case management system
• Schedule and coordinate attorney consultations, meetings, and signing appointments
• Prepare, review, and organize client correspondence, documents, and execution materials
• Track attorney notes, correspondence, and time entries to ensure matters move efficiently
• Coordinate with financial advisors, CPAs, insurance professionals, and courts as needed
• Maintain accurate digital and physical files from matter opening through closing
• Support standardized workflows and proactively identify issues before they escalate
• Full job description available upon request

• Strong organizational and time-management skills with high attention to detail
• Excellent written and verbal communication abilities
• Comfort working directly with clients during sensitive or emotional situations
• Ability to manage multiple matters simultaneously while maintaining accuracy
• Prior experience in a law firm, professional services, or client-facing administrative role preferred
• Proficiency with case management systems, document management, and scheduling tools
• Notary Public or willingness to obtain promptly
• This position is best suited for a mature, dependable professional who values structure and accountability

Bixler Moore, LLC is a well-established elder law and estate planning firm serving families throughout Northeast Ohio. We focus exclusively on estate planning, estate administration, and elder care planning, guiding clients through some of life’s most important and personal decisions.

Founded in 1979, our firm combines deep community roots with a modern, process-driven approach to client service. We believe exceptional legal work starts with strong systems and a collaborative team environment where attorneys and support professionals respect each other’s roles.

We operate from two locations: our Belden Village office in Canton—where this position is based—and a second office in a beautifully restored historic building in Louisville, Ohio.