Patient Services Representative
Confidential
Los Angeles
$23.00
Full Time
Expires On: 05/08/2026
Job Description
Job Description
Description:
Title: Patient Services Representative
Base Salary Range : $23.00 per hour - plus benefits
FTE : Full-time, Non-Exempt
Seeking a skilled and dedicated Patient Services Representative who wants to make a difference in our community. We want to hear from you if you thrive in a fast-paced, caring, and compassionate environment!
Our Mission:
The Mission of South Central Family Health Center is to improve the quality of life for the diverse Community of inner-city Los Angeles by providing affordable and comprehensive health care and education in a welcoming and multicultural environment. To lead the way in health care in South Los Angeles, as the premier provider and employer of choice offering comprehensive, high-quality, affordable, efficient, and culturally responsive services.
General Summary:
The Patient Services Representative receives and registers patients, makes/cancels appointments, provides referrals to other departments or services, helps walk-in patients obtain appropriate appointments or services, facilitates patient flow, assists patients in completing required documents, and retrieves and files medical charts. This position provides support to Medical, Dental, and Behavioral Health services. The ideal candidate will have to perform some of the following essential duties
- Answers multi-line telephone, ensuring that all calls are channeled to, and responded by the appropriate personnel
- Makes reminder calls to patients regarding scheduled appointments and follow-up medical care
- Conducts intake and outtake of patients
- Schedules patient appointments and enters required information in the computer system in an accurate and timely manner
- Obtains demographic, insurance, and financial information from patient or guarantor.
- Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor, and obtaining necessary signatures
- Protects the financial integrity of SCFHC by collecting patient liability, establishing
