PRODUCTION SUPERVISOR

Salary Range $21.00 Hourly Level Experienced Position Type Full Time Job Shift Any

Company Values

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

Job Description

Responsible for the day-to-day supervision of production, processing, material flow, outlet support, salvage, recycling, and general warehouse operations within assigned areas. Leads assigned team members, monitors workflow, enforces standard work, maintains accurate records, supports inventory control, and helps ensure donated goods move safely, efficiently, and productively through the operation. Works with all departments to increase efficiency, improve productivity, and reduce overall waste for Goodwill.

Essential Duties and Responsibilities

1. Supervises daily production and processing activities in assigned areas to ensure work is completed safely, accurately, efficiently, and on time.
2. Leads and directs assigned team members in production, sorting, warehousing, outlet support, salvage, recycling, and related operational functions.
3. Ensures work activities, including forklift and equipment operation, are compliant with safety standards, standard operating procedures, and company policies.
4. Trains, coaches, and monitors employees on procedures, workflow expectations, safety practices, organization standards, and productivity requirements.
5. Assigns labor based on volume, workflow, staffing levels, and operational priorities to maintain efficient movement of goods through the facility.
6. Monitors production flow to ensure materials are sorted correctly, waste is minimized, salvage is controlled, and maximum diversion is achieved.
7. Maintains clean, organized, and orderly work areas, including production spaces, warehouse areas, dock areas, inventory locations, and outlet-related workspaces.
8. Performs and oversees inventory and warehousing tasks needed to support production and operational flow, including material movement, placement, and supply availability.
9. Completes, reviews, and submits required logs, production records, inventory documentation, equipment documentation, and other operational reports accurately and on time.
10. Reviews workflow and operating conditions to identify opportunities to improve productivity, reduce waste, strengthen organization, and improve the use of labor and space.
11. Communicates daily work assignments, expectations, schedule changes, priorities, and operational issues clearly to team members and leadership.
12. Monitors employee performance and provides day-to-day coaching, feedback, and direction. Documents performance concerns and provides input to management regarding employee development, discipline, and recognition.
13. Supports startup, shift operations, and end-of-day closeout activities for assigned areas, including work readiness, staffing coverage, equipment readiness, and cleanup expectations.
14. Escalates significant safety concerns, equipment failures, staffing shortages, process breakdowns, inventory discrepancies, or workflow issues to the Operations Manager in a timely manner.
15. Operates a forklift, baler, and other equipment as needed to accomplish tasks and performs other related duties as required or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education

High School

Experience

2 years related experience and/or training.

Management Experience

12 to 18 months related experience and/or training.

Skills

• Communication Skills
• Mathematical Skills
• Critical Thinking Skills
• Software Databases
• Word Processing/Typing
• Supervisory Experience
• Planning, organizing, and project management skills.
• Decision Making
• Spreadsheet
• Team building and Management
• Ability to multi-task, shift priorities, and handle high-pressure time sensitive situations.
• Conflict Resolution
• Strong interpersonal skills
• Primary language used to perform this job is English.

Required Certificates, Licenses, Registrations

Valid driver's license

Additional Information

Must work a flexible schedule, including some weekends, as well as time to accommodate before and after-hours vendor pick-ups.

Warehouse operations experience that includes material handling, scheduling, planning for placement and movement of goods.

Inventory management experience that includes documentation requirements/duties.

Ability to operate a forklift and baler. xhqgsiq

Demonstrate good customer service skills with outlet store customers.

Competencies/Skills

Safety leadership

Team supervision

Accountability

Process discipline

Workflow management

Productivity focus

Inventory control

Coaching and development

Time management

Organization and follow-through