Senior Operations Engineer-IT

We are seeking a *Senior IT Operations Engineer* to serve as the technical backbone of our IT organization. This individual will be the *go to escalation point* when systems, networks, or computers fail, and will own day to day IT operations across a multi-location retail environment.

Interested in this role You can find all the relevant information in the description below.

This is a *hands on role *not just a managerial position. You will manage help desk operations, provide Level-2/3 technical support, and be responsible for the stability, security, and performance of our Windows systems and network infrastructure.

*Key Responsibilities*

*IT Operations & Help Desk Oversight*

* Own day to day IT operations across corporate and store locations

* Manage and direct Tier-1 help desk staff and workflows

* Act as the primary *Level-2 / Level-3 escalation point*

* Diagnose and resolve complex hardware, software, and network issues

* Ensure timely resolution of incidents and minimize downtime

*Network Infrastructure & Protection*

* Design, maintain, and troubleshoot:

* Firewalls (Meraki, SonicWall, Fortinet, Ubiquiti, or similar)

* VLANs, VPNs, site-to-site connectivity

* DNS, DHCP, IP addressing, routing

* ISP circuits and failover

* Own network security best practices and incident response

* Monitor for threats, outages, and performance issues

*Windows Systems & Endpoint Management*

* Administer Windows environments (servers and workstations)

* Manage Active Directory, Group Policy, permissions, patching

* Support endpoint security tools (Crowdstrike, SentinelOne, Defender, etc.)

* Oversee imaging, deployment, and lifecycle management of devices

*Retail Systems Support*

* Support POS systems and store infrastructure

* Troubleshoot authentication, network, and connectivity issues impacting sales

* Coordinate with vendors, MSPs, and telecom providers when needed

* Act as internal technical authority during outages or system changes

*Documentation & Process Improvement*

* Document network diagrams, standards, and procedures

* Improve monitoring, alerting, and escalation processes

* Proactively identify risks and recommend improvements

*Required Skills & Experience*

* 5+ years in *IT operations, systems, or network engineering*

* Strong hands-on experience with:

* Windows OS & Active Directory xhqgsiq

* Networking fundamentals (DNS, DHCP, VLANs, VPNs, firewalls)

* Endpoint security and network protection

* Proven ability to troubleshoot under pressure

* Experience supporting distributed / multi location environments

* Comfortable being the “last stop” when something breaks

* Retail or POS system experience

* RMM tools and monitoring platforms

* Cloud exposure (M365)

* Vendor management experience

* Basic scripting (PowerShell)

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Vision insurance

Work Location: In person