Senior Systems Administrator

*Overview:*

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

We are seeking an experienced and highly motivated *Senior System Administrator *to join our growing team. This role involvessupport for our managed services clients, covering *server, network, and desktop infrastructures*. The ideal candidate will be technically proficient, client-focused, and capable of managing multiple environments with an emphasis on reliability, performance, and security.

*Key Responsibilities:*

* Implement, maintain, and support *network, server, and workstation infrastructures*, ensuring optimal uptime and performance.
* Provide comprehensive *desktop and application support*, including:
* New user setup
* Line-of-business (LOB) applications
* Hosted environments
* General troubleshooting
* Install, configure, and support *network hardware and services* including LAN/WAN, routers, firewalls, switches, and other security appliances.
* Deliver advanced support for *Microsoft environments*, including:
* Windows Server & Desktop OS
* Microsoft 365 / Exchange Online
* Active Directory / Azure AD
* Remote Desktop Services (RDS)
* Administer and support *virtualization platforms* such as *VMware* and *Hyper-V*, including provisioning, maintenance, and performance tuning.
* Collaborate with internal team members and client stakeholders to provide *strategic IT guidance*, perform system evaluations, and recommend infrastructure improvements.
* Coordinate with third-party vendors for hardware/software support, upgrades, and escalated issues.
* Maintain accurate and up-to-date *technical documentation*, including client-specific configurations, procedures, and SOPs.
* Record all work performed — including time, notes, and expenses — in *ConnectWise Manage* or equivalent PSA platform.

*Requirements (Must-Have):*

* Bachelor’s degree in IT, Computer Science, or a related field, *or* equivalent professional experience.
* *5+ years of hands-on IT experience*, preferably in a *Managed Services Provider (MSP)* or multi-client environment.
* Strong Experience in Windows Server & Desktop OS, Microsoft 365, Active Directory / Azure AD
* Strong interpersonal and communication skills; able to explain technical issues to non-technical users.
* Ability to *multi-task* in a fast-paced environment and work both independently and as part of a team.
* Must be able to pass a background check. xhqgsiq
* Valid U.S. driver's license and reliable personal vehicle for travel to client sites.

*Preferred Experience (Highly Valued):*

Experience with the following tools and platforms is strongly preferred:

* *Networking & Security*: Cisco, Meraki, WatchGuard, SonicWall
* *Antivirus & Security*: Bitdefender or equivalent enterprise-grade solution
* *Email Security*: Barracuda Cloud or similar spam filtering solutions
* *Virtualization*: VMware, Hyper-V, or similar hypervisors
* *Backup & Recovery*: Veeam or equivalent enterprise backup solutions
* *RMM & PSA Tools*:
* ConnectWise Manage (ticketing/PSA) or similar platforms
* ConnectWise Automate (RMM) or similar platforms

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance



Ability to Commute:
* Cromwell, CT 06416 (Required)

Ability to Relocate:
* Cromwell, CT 06416: Relocate before starting work (Required)

Work Location: In person