Tourism Information Counselor 1-3

Salary

$2, $3,572.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

CRT PW

Department

Culture Rec & Tourism-Tourism

Opening Date

08/22/2025

Closing Date

9/4/ :59 PM Central

About this Job

This is a fulltime position located at the State Capitol Welcome Center in Baton Rouge, LA.

This position is responsible for providing guided tours of the Louisiana State Capitol to individuals and groups. They are also responsible for advising guests on attractions, lodging, and dining resources throughout the state to encourage guests to experience everything that Louisiana has to offer. Foreign language skills absolutely a plus. Friendly, outgoing, knowledgeable about Louisiana history, and architecture. Additionally, tour guides are expected to be able to manage tour groups as large as 120 students and must be proficient public speaker. This position requires an independent worker who can make real time decisions to facilitate good group experiences. Available weekends. An ideal candidate will have at least one year of customer service experience. This position may also attend fairs, festivals, and trade shows in support of the Louisiana Office of Tourism mission.

The Louisiana Office of Tourism's vision is to market and promote the brand of Feed Your Soul showcasing Louisiana as a travel destination, increasing revenue generated by the tourism industry and contributing to the economic impact of tourism in all 64 parishes.
The Office of Tourism partners with tourism professionals and industry stakeholders in private and public sectors to extend and enhance their efforts to reach domestic and international consumers and travel trade.

Minimum Qualifications

No training or experience required.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• Gives innovative and engaging tours of the State Capitol and capitol grounds to school groups, dignitaries, and all manner of visitors.
• Meets and greets the general traveling public, welcoming them to Louisiana.
• Provides general and detailed information (including directions) on attractions, tours, restaurants, parks, museums, events, and other places of interest to visitors of Louisiana.
• Offers and distributes maps and brochures to visitors and makes sure all brochure racks are well stocked.
• Works with other travel counselors and supervisors to secure reliable information on current activities, festivals, attractions, lodging, restaurants, and other tourism related businesses, and to generally increase knowledge of the state.
• Works with others travel counselors and the supervisor to continually compile, file, and update reference materials, and utilizes the internet responsibly in order to increase the resources available to find answers to visitors' unusual questions.
• Attends and participates in job safety training, position and center specific training, and other courses that may be required or recommended, including but not limited to: customer service, harassment, blood borne pathogens, and driver safety.
• Receives requests for State Capitol tours by email and phone.
• Schedules tours in Outlook and desk calendar.
• Must demonstrate and utilize advanced computer skills and knowledge of a wide range of general and proprietary software, Office Suite, Outlook (word processing, spreadsheet, electronic mail, and others) usage of a wide variety of online forms and internet portals. Must demonstrate and exemplify responsible usage of the internet.
• Must be able to lift 30 pounds.
• Must be able to work a flexible schedule, including weekends and holidays, evenings, and be accessible/available in an emergency.
• Performs other duties, accepts additional responsibilities as assigned and delegated.

Position-Specific Details:

Appointment Type: This is a probational appointment; current classified permanent status state employees may be required to accept a probational appointment.

Work Schedule: The State Capitol Welcome Center is open to the public from 8:00 AM - 4:30 PM, Monday-Sunday. This position may be required to work overtime, weekends, holidays, evenings and/or travel.

Career Progression: This position is in a Career Progression Group to a Tourism Information Counselor 3. As part of a Career Progression Group, vacancies may be filled from this recruitment as a Tourism Information Counselor 1, 2, or 3 based on the qualifications of the selected applicant.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education).Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

The Office of the Lieutenant Governor and the Department of Culture, Recreation and Tourism are participants in the E-Verify system for identification and employment eligibility purposes.
Louisiana as a State, is a Model Employer for People with Disabilities.

For further information about this vacancy contact:

Pacee Wallace

Department of Culture, Recreation, & Tourism

1051 N. 3rd Street

Baton Rouge, LA 70802

Phone:

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at

Parental Leave – Up to six weeks paid parental leave
More information can be found at

Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement– State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System ). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana ),
• Louisiana School Employees Retirement System ), among others