Glenn Schmidt

GLENN FREDERIC SCHMIDT
5707 Pinnacle Circle 214-801-3798
Sachse, TX 75048 gschmidt@sgschmidt.com

PROFILE

Senior IT Manager with over 20 years of experience establishing business processes and technical solutions to support growth and generate value for complex operating organizations. Proven ability to lead teams, change culture, align IT with operational objectives, security program administration, compliance and governance programs, vendor programs, capacity planning, workforce management, cost to serve and drive improvements in infrastructure and operational processes. Extensive experience in risk management, vendor management, metrics, reporting, regulatory and audit assessments, strategic planning, budgeting, service support and delivery, cost controls, and ITIL service management. Dedicated to building and motivating cross-functional teams that exceed expectations.

EXPERIENCE

BANK OF AMERICA, PLANO, TX 2014 – Present
International financial institution. Affiliated support of end to end home loan origination & servicing business operations in the technology division.
Sr. Vice President, Risk Management Governance & Reporting (2016-Present)
Responsible for maturing Governance and Reporting functions for Issues Management, Vulnerability Management, Policies and Standards, and Line of Business Managed Applications (LMA) for the Retail Preferred Small Business Global Wealth Management Technology (RPSGT) division.
 Developed a reporting inventory for all weekly and monthly reports for the central support teams and managed automation activities streamlining the standard report generation from the System of Records (SORs) integrated into the reporting platforms
 Structured department resources into distinct support functions and developed operational standards and strategic charter improving quality and on time delivery while creating support redundancy without additional resources
 Spearheaded the business strategy and migration to a horizontal service model centralizing the Issues Management, Vulnerability Management, and Audit & Exam Management support for RPSGT teams increasing capacity while keeping costs flat
 Simplified key forums and operational routines removing non-value add functions
 Updated several operational reports shifting focus from enterprise metrics to identification of key risk factors and mitigation activities

Sr. Vice President, Workforce, Capacity, and Vendor Management (2014-2016)
Responsible for maturing Workforce and Worksite, Capacity Management, Cost to Serve (CTS) business processes, and Vendor Management for the Consumer Servicing and Operations Technology (CSOT) teams while providing strategic initiative support.
 Reorganized department resources into distinct support functions and developed operational standards and strategic charter improving quality and on time delivery
 Created new IT cost views leveraging applications (AITs) as the cost mechanism showing all personnel, non-personnel (NPE), and infrastructure costs
 Revised all horizontal services cost models representing IT non-operational specific services
 Matured business process views aligning IT costs to specific business processes
 Standardized workforce gearing ratio views in alignment with corporate guidelines
 Developed standard monthly executive dashboards for CTS, resource utilization and capacity, workforce gearing ratios, and worksite utilization
 Oversaw resource rightsizing effort reducing overall Mortgage Technology (MT) workforce 33%
 Supported cost saving initiatives driving MT costs down $52MM
 Drove vendor management efficiencies maintaining compliance with corporate governance while reducing staff 15% supporting portfolio of 60 vendors

UNITED AUTO CREDIT CORPORATION, NEWPORT BEACH, CA 2013 – 2014
National auto loan origination and loan servicing company specializing in sub-prime auto financing
Vice President, Compliance, Strategy, & Infrastructure
Responsible for developing PMO processes and leading critical corporate level and IT projects while providing strategic and operational IT management maturing the service management model, organizational structure, architectural strategy, security program, and governance model.
 Formalized security program including third party penetration and vulnerability testing, applying a Risk & Control Matrix (RCM), and performing outsourced partner security reviews associated with new Vendor Management oversight program
 Formalized IT functional roles and aligned support structure and development activities against business operational needs while improving efficiency and delivery based on ITIL best practices
 Formalized Change and Release, Incident, and Problem Management, and Financial Oversight
 Formalized System Development Life Cycle (SDLC) for all internally and externally supported applications and systems including defined Roles and Responsibilities and Segregation of Duties
 Implemented project scoping, planning, execution, and oversight processes in IT operations
 Successfully implemented Salesforce CRM and Provenir Loan Origination System, added customer texting into the existing Shaw Servicing Platform, and increased payment processing channels
 Successfully relocated business operational facilities in Phoenix, AZ. and Buffalo, NY.

SAXON MORTGAGE, (Subsidiary of Morgan Stanley) Irving, TX 2009 – 2012
National home loan servicing company specializing in REO, conventional and distressed mortgages
CIO / Vice President, IT Risk Management (2012 – 2012)
CIO and Business Unit Information Security Officer responsible for budget oversight, strategic planning, department resources alignment, and operational execution to meet specific business wind-down and Consent Order (CO) objectives
 Implemented department restructuring, including budget forecast / oversight and resource roll off and retention plans, to support business wind-down and Federal Reserve Board (FRB) CO activities
 Implemented strategic work streams to preserve systems and data required for CO, business wind down operations migration to Morgan Stanley, data center consolidation and shutdown, and people center consolidation and shutdown
 Spearheaded development of custom tools for CO operations
 Maintained Business As Usual (BAU) system availability, support service levels, and development project delivery while reducing IT staffing 80%

Vice President, IT Risk Management (2009 – 2012)
Business Unit Information Security Officer responsible for managing budget, strategic planning, modeling, metrics, reporting, security, governance and compliance, controls, policies and procedures, risk incidents, IT architecture, vendor management, audit oversight, and mortgage assistance program remediation
 Built a new department instituting a corporate security program and formal IT governance functions certified by Morgan Stanley’s Subsidiaries and Acquisitions Risk & Control (SARC) program
 Implemented ITIL service and change management best practices, including impact and risk rating system, contingency plans, architecture committee approvals, and advisory board approvals
 Established an IT architecture committee and integrated it with corporate project workflows
 Revamped IT project intake process to utilize capacity models for scoping and budget allocation
 Developed an audit intake and oversight process that stabilized remediation efforts and completed over 20 internal and external audits with satisfactory ratings and no repeat findings
 Devised a risk & control framework and central operational controls to meet Sarbanes-Oxley (SOX), Visa Cardholder Information Security Program (CISP), Payment Card Industry (PCI), Federal Financial Institutions Examination Council (FFIEC), and Office of the Comptroller of the Currency (OCC) security standards and compliance
 Implemented Tier 1 & 2 IT vendor scorecards and a vendor security assessment process with corporate vendor management oversight
 Passed Bank of America and Royal Bank of Scotland (RBS) security reviews

ORYON TECHNOLOGIES, LLC, Dallas, TX 2006 – 2009
Developer and manufacturer of patented illuminating printing systems for polymer films and textiles
Vice President, Operations
Responsible for managing outsourced manufacturing and development, licensee relationships, business operations, offshore application center, and onshore research and development teams
 Instituted a project management lifecycle framework for customer and R&D based projects and improved on time delivery by 60%
 Implemented a system for R&D and application work management, including labor and cost tracking and delivery scheduling
 Drove a significant 30% reduction in job recycling improving labor/cost forecasting
 Stabilized production and IT infrastructure availability by formalizing business operations and implementing required IT systems and support processes
 Led critical initiatives to restructure internal business processes, customer support services, personnel management programs, and project management systems and methodologies improving work throughput, quality, and employee satisfaction while reducing employee turnover

ALLIANCE DATA SYSTEMS, Dallas, TX 1998 – 2006
$2.2 billion provider of loyalty and marketing solutions for retail, utility and network services industries
Manager, E-Automation (2005 – 2006)
Responsible for driving enterprise automation, platform scheduling and project teams and improvements
 Implemented dashboards to monitor break/fix tickets improving SLA adherence by 15%
 Spearheaded the development of a control framework for SOX, Visa CISP, PCI and OCC audits
 Reorganized team to maintain clear segregation of duties reducing chargebacks, costs, and outages

Manager, Corporate Application Support Services (2003 – 2005)
Responsible for leading a $4.1 million budget, 16 employees and operations for 23 enterprise systems
 Upgraded over 70% of corporate software systems to improve capacity, efficiency, and availability
 Reengineered incident, problem and service processes within the global ITIL framework

Director, Technical Services, ADS Mail Box Corporation (2000 – 2003)
Responsible for overseeing a $10 million budget, 60 employees, planning, print production, IT infrastructure, facilities support, maintenance, project management, and internal customer relations
 Consolidated and integrated systems and support functions within the corporate IT division
 Implemented a hybrid monitoring system for mainframe, distributed servers, networks and infrastructure, databases, and reporting service tools

Director, Technical Services, Mailbox Capital Corporation (1999 – 2000)
Responsible for managing budgeting, infrastructure and network system implementations, development and support teams and a 250,000 square foot facility build out and integration
 Led the integration of production and IT systems for the merger of Ameritex and Mailbox Capital

Director, Data Processing/R&D, Ameritex Mailing Services, Inc. (1998 – 1999)
Responsible for overseeing data processing operations, software, system design, development teams, and an $800,000 budget for mail processing, production, and customer database systems

METRO INFORMATION SERVICES (Acquired by Keane), Richardson, TX 1996 – 1998
Provider of application systems development, consulting, and project outsourcing
Consultant
Responsible for creating design specifications and user manuals and providing programming support for an integrated product and data management system for Alcatel-Lucent

POWER DISTRIBUTION INCORPORATED, Plano, TX 1994 – 1996
Leading provider of mission-critical power distribution equipment for data centers
Systems Hardware/Firmware Design Engineer
Responsible for devising specifications, prototypes, and testing proprietary system hardware for custom computer room and facility infrastructure equipment monitoring and control systems

DARWEL TECHNOLOGIES, Garland, TX 1990 – 1994
Provider of computer hardware and equipment
Hardware/Firmware Design Engineer
Responsible for creating specifications, prototypes, and test system hardware for custom computer room and facility infrastructure equipment monitoring and control systems

EDUCATION
Master of Science, Bioengineering, 1990
Bachelor of Science, Bioengineering, 1988
Texas A&M University, College Station, TX
ITIL Foundations Certified, Member SIMS, IEEE, NSPE and TSPE Societies