Kevin Stockseth

Kevin Stockseth
5520 Janette Ave kstockseth@live.com
West Valley, Utah 84120 (385) 267-4216

SUMMARY OF QUALIFICATIONS:
Over 10 years of experience as a District Lead supporting nine schools by training Systems Support Technicians in their roles and responsibilities to perform three key functions at each campus. Maintained and troubleshot the Administrative and Classroom Networks, provided support to all campus users for issues related to hardware, software, and network connectivity. Communicated with Corporate Network Support and was responsible for all issues sent from the SST’s as well as tracking AT&T WAN issues for 140 campuses. Complied with IT policies and procedures and all other ITT/ESI Rules/ Regulations.

SKILLS:
Assign groups/permissions in Active Directory Knowledge of Microsoft Office Suite
Advanced knowledge of O365 and Exchange RSA administration and troubleshooting
Experience maintaining/performing backups Advanced knowledge of VPN
Network support LAN/WAN Able to work independently and within a team

WORK HISTORY:
Team Member, Burger King, Taylorsville, UT Aug 2017 – present

Driver, Uber and Lyft, Greater Salt Lake Area, UT Aug 2016 – May 2017

District System Support Technician Lead, ITT Technical Institute, Murray, UT June 2008 – Sept. 2016
• Assisted in managing user accounts / Identified, categorized network environment problems
• Performed hardware and software support for students, faculty and administration
• Performed imaging and backups of both administration and student machines
• Identified and troubleshot problems associated with the network and machines
• Tested and adjusted scripts given by headquarters to use at the campus
• Active Directory and Exchange

Windows and RSA Admin, Apex Systems @ Ebay, Draper, UT Dec. 2015 – June 2016
• Assigned and troubleshot RSA tokens
• Troubleshot Exchange issues
• Assigned groups and permissions in Active Directory

Federal Work Study/Asst. Systems Support Tech, ITT Technical Institute, Murray, UT April 2007 – June 2008
• Set up and configured workstations for new users
• Submitted Service Requests for user accounts to appropriate SST Lead
• Reset passwords / Maintained group membership accounts
• Installed and maintained domain printers
• Desktop user support / Hardware failure support
• Network Support during remote troubleshooting
• Workstation imaging and lab re-imaging
• Performed network backups and backup tapes and logs
• Maintained system health / Hardware disposal

Help Desk /Trainer
CompuCom at Intel, Riverton, UT February 2006 – April 2007
• Provided technical support for Intel employees / Solve VPN and WLAN, Microsoft Office, and Microsoft OS issues
• Trained new agents / Assisted agents in resolving issues

EDUCATION:
Bachelor of Science, Information System Security, ITT Technical Institute, Murray, Utah

Electronics Certification, Certified Careers Institute, Salt Lake City, Utah