CAREER OBJECTIVE:
To obtain a position as a part-time Sales Associate, where I can provide extensive customer service while gaining marketable selling skills, new technology, and learning in a retail environment.
PROFESSIONAL EXPERIENCE:
Eli Lilly (contract Unisys) – Indianapolis, IN
Enterprise Support Analyst II October 2014 – Present
Ø Create accounts, access review, electronic signature usage, and limits physical and logical access to the computer system (including hardware, software and data) to authorize users.
Ø Gather and analyze requirements to provide high quality and detailed requirements, ensure the closest involvement from the users.
FEDEX Ground
Night Shift Handler (Part-time) May 2016 – June 2017
Ø Ensures the use of safety procedures when handling packages. Load/unload aircraft containers and company vehicles in a safe and efficient manner. Ensures all cargo is properly secured.
Locates sorting information on packages. Using phasar/cosmos trackers, scans and sorts packages according to service type and destination, in compliance with established procedures.
Scans packages according to prescribed procedures. Remains current on phasar/cosmos tracking methods and shipping requirements as needed.
Completes systematic transactions such as: stocking, receiving, transfers, returns, etc. when assigned to stock supply area. When in stock supply: maintains inventory of personal uniforms and safety equipment in accordance with corporate standards.
Scans materials for system records match, packaging and obvious physical damage/defects, following established policies/procedures for disposition if required. Performs inventory stock audits when assigned to stock supply area.
Manual secondary: manually sorts packages/documents to appropriate slide, line, belt and/or container for final distribution.
Allison Transmission (contract TekSystem) – Indianapolis, IN
Security Analyst August 2014 – October 2014
Ø Responsible for providing consultative services focused on information security ensuring that all layers of the network and application infrastructure integrated in a secure fashion.
Ø Analyze, research, and monitor unknown devices using Security Information and Event Management and Threat Defense (SIEM/TD) by taking remediate actions on unknown devices.
Ø Review and verify network security, certificates, antivirus setting on Network Access Devices to make sure they are up on procedures and able to meet ISE authentication standards.
Rolls Royce (contract Shift Point) – Indianapolis, IN
System/Desktop Engineer June 2014 – August 2014
Ø Administer, install, and resolve enterprise application issues, configure and modify Outlook 2010.
Ø Configure and administer Bit locker encryption, data backups, and virus removal.
Ø Administer and resolve level II/III desktop and laptop issue.
National Government Services (contract Anchor Point) – Indianapolis, IN
Field Support Analyst II January 2014 – May 2014
Ø Analyze, resolve, and troubleshoot application issue, collaborate issues to development or network teams.
Ø Support 220+ users weekly in hardware, software, printers, and troubleshoot 32-bit and 64-bit machines
Ø Conduct computer diagnostics to investigate computer hardware and software problems and provide solution or replacement requests.
Rolls Royce (contract TEKSystem) – Indianapolis, IN
System Engineer September 2013 – January 2014
Ø Troubleshoot, resolve, and research software issues and hardware install also includes: migration of window 7 operating system with office products.
Ø Provide face to face support on numerous issue whether application access, network/wireless connection,
Ø printer installs, network drives issue, user profiles, account managements.
Catamaran (contract position Bcforward)
Onsite Desktop Support October 2012 – August 2013
Roche Diagnostics (contract via Adecco)
Service Desk Specialist August 2011 – October 2012
Finish Line Inc. – Indianapolis, IN
Store System Software Analyst May 2007 – August 2011
Macy’s – Indianapolis, IN
Sales Associate (part-time) July 2009 – February 2011
Ø Demonstrate knowledge of store products, sale items, markdowns, and services to build sales.
Ø Provide prompt and courtesy customer service and drive sales and increase store’s sales productivity.
Ø Handle returns graciously and always use proper judgment, while involving upper management when necessary.
Ø Achieve Macy’s standard for sales productivity and credit solutions.
Ø Comprehend and maintain Men’s dept while keeping sales items our selling goal.
Ø Follow special department operational procedures includes: sale dates, coupons, clearance, and percentage off during Macy’s promotions.
Ø Properly execute all systems and Point of Sales procedures to ensure quick transactions.
Ø Maintain merchandise presentation standards and replenish daily.
Ø Operate cash register (cash/credit) including receiving and dispense correct change.
Berean’s Christian Bookstore – Indianapolis, IN
Sales Associate/Cashier (part-time) December 2006 – February 2009
Ø Provide prompt, efficient and courteous customer service.
Ø Operate cash register (cash/credit) include receiving and dispense correct change.
Ø End of day balance out cash register in a timely manner.
Ø Respond to customers inquiries and provide general store/product information to customers.
Ø Inform customers of sales and promotions throughout the department.
Ø Order merchandise, stock shelves, set up merchandise displays.
Ø Audit and calculate daily sales accurately and timely with cash handling experience.
FedEx Kinko’s – Indianapolis, IN
Senior Technology Specialist Analyst October 2005 – May 2006
Burlington Coat Factory – Indianapolis, IN
Sales Associates (part-time) August 2004 – September 2005
Ø Maintain an awareness of all promotions and advertisements.
Ø Assist in floor moves, merchandising, display maintenance, and housekeeping to provide clean and visible merchandise.
Ø Assist in processing and replenishing merchandise and monitoring floor stock.
Ø Aiding customers in locating merchandise.
Ø Assist in completing price changes within the department.
Ø Participate in year-end inventory and cycle counts.
Ø Ensure that each customer receives outstanding service by providing a friendly environment.
Ø Maintain solid product knowledge and all other aspects of customer service.
Ø Assist in preparation of merchandise display and presentations exercise independent judgment and discretion in applying merchandising concepts and guidelines.
Ø Perform proper pricing of merchandise and ensure all prices changes are made.
Ø Assist in Mark-down merchandise when needed
EDUCATION & TRAINING:
Background knowledge and career training in: Planning for budget analysis, Information Mapping-Mapping Business Communication.
To contact this candidate email kljones93@gmail.com