Laura Murphy

Laura Murphy
Laura.Murphy@Outlook.com
https://www.linkedin.com/in/lauramurphy7

Results-oriented Consultant and Financial Services/Insurance professional with a broad range of experience driving phases of strategic vision to support business goals. Builds collaborative client relationships thru consultative needs assessment by providing relevant tools and technology to enhance process efficiencies and drive results.

Key Skills:

• Strong client management, consultative and facilitation skills
• Business Process redesign
• Demonstrated ability to lead and influence others
• Strong analytic and creative problem solving skills

Education and Certifications:

• Property & Casualty Agent/Broker License
• IIA, General Insurance
• OPEX/Six Sigma White Belt
• San Francisco State, Business
• Marin Community Colleges, Business/Accounting

Allianz Global Corporate & Specialty

2013 – 2016

Operations, Strategy, Portfolio & Project Management Specialist

• Built and managed relationships with the Commercial Business and IT Leadership to encourage and foster cross-functional engagements to create efficiencies, streamline delivery and meet the ongoing needs of the business
• Provided the business and IT a planning structure process to aid and prioritize future needs of the business
• Triaged and prioritized incoming project requests; managed/governed small initiatives; provided guidance to business and IT partners regarding process and solutions to solve ongoing challenges
• Provided business architecture and process design for the Programs and Reinsurance Teams to support new MGA/MGU Commercial Lines and Allied Health Program engagements and Reinsurance agreements
• Triaged, prioritized and managed business and IT requests to ensure alignment with company strategy
• Supported and contributed to solution development of strategy-related challenges, risks and dependencies
• Identified business process and architectural gaps
• Recommended alternative processes, solutions and strategies based upon industry best practices
• Facilitated business and IT meetings to identify and gather business requirements
• Managed execution and delivery of small initiatives to meet business needs and objectives
• Partnered with internal leadership to drive and implement business strategies and tactics

Exigen Group

2009 – 2013

Senior Product Specialist/Consultant

• Educated client audiences on the Exigen Suite of applications (PolicyCore, BillingCore, ClaimCore and web Self Service) and demonstrate system functionality
• Provided solution support, Blueprint documentation and analysis of client business processes
• Facilitated requirements workshops at client locations, eliciting information from subject matter experts
• Provided mentorship to peers in order to enhance their knowledge of the insurance industry and best practices
• Worked with Exigen Product Management and technical resources to identify solutions to client requirements using existing Exigen system functionality
• Developed wire frame solutions for web Self Service product offerings
• Provided current industry knowledge to Exigen’s product management team around emerging/existing (ie: Health Care, Group Insurance, Cyber Liability) needs in the insurance marketplace that could appropriately be filled by Exigen’s solution

California State Automobile Association

2003 – 2009

Product Relations Manager/Specialist

• Supported the acquisition of the CA/NV/UT product lines within multiple Markets
• Collaborated with Human Resources to redesign process and training for the Learning & Development Branch College
• Facilitated user requirement workshops for system and business process redesign and enhancements
• Assisted with the development, implementation and training facilitation of multiple product implementations and enhancements
• Managed a team of business analysts to support requirements gathering, cross channel acquisition, tools and marketing efforts
• Assisted with the development and implementation of Point of Sale tools along with supporting User materials
• Core team contributor for the Enterprise Billing and Payment Gateway Project for Web channel capabilities
• Collaborated with Product Management to enhance user experience and business processes to support acquisition
• Provided subject matter expertise for policy and billing administration system replacement and integration proof of concept
• Provided ongoing product, user interface expertise and support for multiple projects

Additional Roles

• Sales & Service Division Representative – Special Projects
• Property & Casualty Insurance Agent – Club Achiever
• Underwriting Supervisor/Branch Underwriter/Office Supervisor
• Underwriting Service Representative
• Claims Representative

Additional Skills:

• Business Transformation, Change Management and Business Case development
• Knowledge of end to end Property & Casualty Insurance Domain and industry Best Practices
• Strong business and process acumen
• Proficient with Microsoft Office, Visio, Oracle/Siebel CRM & CLM, AMS and Financial Services tools
• Knowledge and tactical application of Project Mgmt and Software Development Lifecycle (PMLC and SDLC)
• Strong time management and organizational skills in order to handle multiple assignments
• Knowledge of various supporting Financial systems and subsequent compliance reporting needs
• Ability to communicate concepts and make recommendations clearly in order to facilitate meetings
• Demonstrated interpersonal skills to interact with clients to effectively build and nurture successful client relationships
• Ability to prioritize and manage the impact against competing efforts
• Ability to manage Vendors, SLA’s, procurement and contracts
• Strong management, coaching and mentoring skills
• Ability to make decisions independently with little or no impact to others